Welcome to the Gather Design terms and conditions. This Website is owned and operated by Gather Design Limited, an English company. Registered address: 4th Floor, 18, St. Cross Street, London, England, EC1N 8UN | Registered in England and Wales | Registered number: 14863200

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms
and conditions please contact our team at info@gatherdesign.co.uk.

DEFINITIONS
"Company" refers to Gather Design Ltd. "Product" refers to any item displayed for sale on the website. "Website" refers to www.gatherdesign.com. "You" refers to the customer using the website.

USE OF THE WEBSITE - ACCESS
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

USE OF THE WEBSITE - REGISTRATION
You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and complete and that you will notify us of any changes.

USE OF THE WEBSITE - INDEMNITY
You agree fully to indemnify, defend and hold us, our officers, directors, employees, agents and suppliers, harmless from and against all claims, liability, damages, losses, costs and expenses, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your account or personal information.

USE OF THE WEBSITE - OUR RIGHTS
We reserve the right to: modify or withdraw this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions
from time to time, and your continued use of the Website or any part of it following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

USE OF THE WEBSITE - PRIVACY
The privacy policy below is incorporated into these Conditions.

PURCHASE OF PRODUCTS - ORDERS
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

PURCHASE OF PRODUCTS - PRODUCT DESCRIPTIONS
Descriptions of Products shown on the Website include approximate measurements. Colours shown on screen are reproduced as accurately as electronic processes allow. We try to ensure that our website is as accurate as possible. However, we cannot be held responsible for any inaccuracies or errors which may arise.

All our prices are shown in pounds sterling and include VAT, at the prevailing rate. Delivery charges are additional to the cost of your Products.

PURCHASE OF PRODUCTS - CONTRACT CREATION
The technical steps required to create the contract between you and us are as follows: You place the order for your Products on the Website by completing the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

We will send you an order acknowledgement e-mail detailing the Products you have ordered. This is an order confirmation. The completion of the contract between you and us will takeplace only on the despatch to you of the Products.

PURCHASE OF PRODUCTS - ACCEPTANCE OF YOUR ORDER
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done, for example, if: your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system; payment has been made using a card not issued in a country we dispatch to, or not where the billing address is; there is an error on the website regarding the price or description of a product; the items ordered are no longer in stock or in production; we have tried contacting you about your order and have not heard back within a reasonable period of time; or if the items you have ordered are unavailable for any other reason, you will be notified as soon as possible.

By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

PURCHASE OF PRODUCTS - FORCE MAJEURE
We are not liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights.

RETURNS POLICY & DISTANCE SELLING REGULATIONS EXCEPTION
Under UK distance selling regulations, customers typically have the right to return products purchased online within a set period. However, custom-made or personalised items are exempt from these rules.

Every piece of furniture we create is made complete to order based on your specific requirements of colour and design. Because of this, it cannot be resold to someone else, and we are unable to accept returns unless the item is faulty. This exemption is recognised in UK consumer law, as bespoke products are tailored to individual preferences rather than being standard, off-the-shelf items.

If your item is faulty, we will, of course, work with you to resolve the issue.

CANCELLING ORDERS AND REFUNDS
Where products are custom-made to your chosen design and specific measurements, they cannot be resold and are also not subject to the Distance Selling Regulations.

Therefore, it is important that you are sure of your order details before you place an Order with us. You can cancel an order for whatever reason and receive a full refund within 24 hours of placing it. After 24 hours has passed, if you wish to cancel your custom-made Order, you will receive a 50% refund. You can cancel anytime up until the moment your goods are dispatched to you. We will retain 50% of the price to cover our costs and refund the balance to you.

If, for some other reason, you receive the custom-made goods and consequently receive a refund and then fail to return the Goods to us, we shall be entitled to charge you for the costs of collecting the Goods from you. This amount can be deducted from any refund due to you. Consumer Protection (Distance Selling) Regulations 2000 The Distance Selling Regulations (which allow consumers a seven day “cooling off” period after purchasing and a right to cancel an order during this period) do not apply to “personalised goods or goods made to a consumer's specification” thereby excluding Gather Design bespoke products. A cancellation during this period needs to be agreed between the customer and Gather Design on a case by case basis.

PURCHASE OF PRODUCTS - DESCRIPTION OF PRODUCTS
We will take all reasonable care to ensure that all details regarding Products appearing on the Website are correct at the time when the information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our order acceptance policy.

GENERAL - INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. This material ncludes, but is not limited to, the design, layout, look, appearance and graphics. You are granted a licence to download, store, view, edit, use, reproduce, copy, print, any material contained in this website for your own personal and/or business purposes. You are not permitted to: republish material from this website (including republication on another website, except to promote our Website or Products through your social media channels, such as Facebook and Twitter, X etc.); sell, rent, license, sublicense, lease, distribute, copy, duplicate, publish or reproduce material from the website and any material or any part thereof for use by any third party; exploit material on our website for a commercial purpose; use any material in any way that is unlawful or in breach of any person's legal rights under any applicable law.

GENERAL - COMPLIANCE WITH LAWS
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

GENERAL - LIMITATION OF LIABILITY
Gather Design Limited is not responsible for damages relating to natural fading or discolouration, humidity, prolonged exposure to sunlight or salt air or other unsuitable environmental conditions. Ash Timber is a natural material and can vary in tone, colour, character and texture: variations are inherent in such materials and finishes and should be expected. While we will use reasonable endeavours to verify the accuracy of information we place on the Website, we make no warranties, whether express or implied, in relation to its accuracy.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. We will not be liable in contract, tort, pre-contract or other representations (other than fraudulent or negligent misrepresentation) or otherwise in connection with the Conditions for any economic loss, any loss of goodwill or reputation, or any special or indirect losses arising out of or in connection with the provisions of any matter under the Conditions. Without prejudice to the generality of the foregoing, we accept no responsibility for any costs incurred in paying contractors or other third parties.

Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, any other contractor fees. To the fullest extent permissible under applicable law, we disclaim an and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your rights under the DSR. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

GENERAL - SEVERANCE
If any part of the Conditions is deemed unlawful, void or otherwise unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

GENERAL - WAIVER
No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

GENERAL - SURVIVAL
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

GENERAL - ENTIRE AGREEMENT
These Conditions comprise the entire agreement between you and us in relation to our contractual obligations. You confirm that, in agreeing to these Conditions, you have not relied on any representation save to the extent that it has expressly been made a term of these Conditions.

GENERAL - LAW
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England in relation to any dispute arising out of these Conditions, your use of the Website or your purchase of any Products.

GENERAL - CONTACT
Our contact address: 4th Floor, 18, St. Cross Street, London, England, EC1N 8UN

PRIVACY POLICY
At Gather Design, we respect your privacy and are committed to maintaining it. Full details of our privacy policy aregiven below. In the event that we make any changes to the policy, the information below will be updated immediately.

GENERAL - WHAT WE COLLECT
We may collect the following information: Your name. Contact information including your home/billing address. Your email address. Your telephone number. Demographic information such as postcode, preferences and interests. Your credit card details, should you choose to make a purchase with us.

GENERAL - HOW DO WE USE THE INFORMATION YOU GIVE US?
In accordance with the Data Protection Act 1998, the information given by you at
the time of placing the order is used: To administer your account and help process your order. Internal record keeping. We may use the information to improve our products and services. To contact you from time to time regarding Gather Design products (via post or email). We will only contact you by telephone if there is a query regarding your order. If you have any concerns regarding any details we may hold about you, please contact info@gatherdesign.co.uk.

GENERAL - DISCLOSING INFORMATION WE COLLECT TO THIRD PARTIES
Unless it's necessary for operational reasons (for instance for the delivery of an order or posting of a brochure) we won't disclose your details to third parties. We may however transfer your information to the purchaser of the assets or shares of our company. We will never disclose your payment details to third parties. We do not sell, rent or exchange customer details for marketing purposes.

GENERAL - CUSTOMER CONSENT
By using our Website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us. If you'd like to unsubscribe at any time please e-mail info@gatherdesign.co.uk.
Please let us know all the email and postal addresses you have given us in the past. Alternatively, write to us at Gather Design, 4th Floor, 18, St. Cross Street, London, England, EC1N 8UN

COOKIES
Cookies are tiny files of letters and numbers that are stored on your computer when you visit web pages. In light of recent changes to legislation we are keeping our cookie policy under review, but our guiding principle is to treat our customers' information as we would wish our own to be treated. We use cookies for the following reasons: To ensure that
your shopping basket and orders work properly. To allow us to recognise and count the number of visitors to our site and to see how visitors move around the site when they're using it. We don't store personally identifiable information in the cookies we create, but we do use information gathered from them to improve our website.

GENERAL - SECURITY
At Gather Design we take your online
security very seriously. Full details of how we protect the information you provide us are given below. When you place your order, you will notice that pages which collect your payment data begin with the address https://gatherdesign.co.uk. The secure server software encrypts all information, including credit card numbers, passed between your browser and the server. We will comply with applicable Data Protection legislation to ensure that your personal information is kept secure and processed fairly and lawfully. We are registered with the Mailing Preference Service and abide by its terms and conditions. To check the security of our Website, simply look in your browser window (often the lower bar) when you fill in your payment details. You will see an unbroken key or closed lock symbol, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this Website.